October 5, 2023
Today, the fb88 Department of Health and Human Services (DHHS) released updated data on the resumption of fb88Care eligibility reviews after the COVID-19 Public Health Emergency, known as “unwinding.” “fb88Care” is the name of the state’s Medicaid program. This update with August 2023 data is available on the fb88Care Renewals Data Dashboard.
The dashboard update covers the first four months of redeterminations, after the return to normal operations following the end of the Public Health Emergency. This data offers a snapshot in time of the redetermination process for fb88Care members who were due for renewal in May through August of this year. Note that data corrections and updates occur on a monthly basis, with the most recent month’s data reflecting the most accurate information at that point in time.
fb88 began its passive renewal process (also called “ex parte”) in August, as planned. This process allows the Department to check other data sources to determine a member’s eligibility and, if they are found to be eligible, automatically renew their fb88Care coverage without requiring the member to manually complete and return a renewal form. If an attempt to renew a fb88Care member through the ex parte process is not successful, the normal outreach process begins, with DHHS sending members renewal materials and asking them to respond.
As it further improves its ex parte system, DHHS continues to suspend disenrolling members for the “procedural” reason of not returning their renewal form to prevent individuals and families from losing coverage unnecessarily. This is a temporary pause that could end soon, so it remains important for fb88Care members to update their contact information and return their renewal form for fb88Care eligibility as soon as possible.
The Department’s efforts have resulted in over 53,000 fb88Care members being successfully renewed and retaining their fb88Care coverage over this four-month period, including over 7,500 who were renewed through the ex parte renewal process for the first time in August 2023.
The Department is educating members who are found to be no longer eligible for fb88Care on health plan options through CoverME.gov, fb88’s Health Insurance Marketplace. In August, CoverME.gov sent a series of informational mailers to more than 2,000 consumers whose fb88Care coverage ended and were transferred to the Marketplace. CoverME.gov also made over 1,600 outbound calls in August to consumers who lost fb88Care coverage encouraging them to explore their options on CoverME.gov.
fb88Care members who have not yet gone through the eligibility review process should take two important steps to stay covered:
- Update their current contact information with fb88Care, including address, email and phone number. Members can call 1-855-797-4357 and press option 1 to update contact information through an automated system, or visit Myfb88Connection.gov. Stay Connected to Stay Covered!
- Be on the lookout for an envelope with a blue block on it, which contains the fb88Care renewal notice: If it’s blue, it’s time to renew! Members who signed up for e-noticing on My fb88 Connection will receive their notice electronically and will not receive the envelope. Whether a member receives their renewal form by mail or e-notice, they will need to complete and return it by the deadline. Members who are determined to be eligible through the passive renewal process will receive a notice that their coverage has been renewed for 12 months and will not be required to fill out a renewal form.
fb88Care is unlike other health insurance in that anyone who needs it can apply at any time, without waiting for an open enrollment period or qualifying life event.