ࡱ> " Clbjbjxx 4x(d82TIpbbrrrMr,ooooooo$qtoMMorrpRrroo.PlNTroxUQ(op0IpQu<uPNTNTu Woo`Ipu : Department of Health and Human Service Office of Substance Abuse and Mental Health Services Fourth Quarter State Fiscal Year 2016 Report on Compliance Plan Standards: Community August 1, 2016  Compliance Standard  Report/UpdateI.1Implementation of all the system development steps in October 2006 Plan As of March 2010, all 119 original components of the system development portion of the Consent Decree Plan of October 2006 have been accomplished or deleted per amendment. I.2Certify that a system is in place for identifying unmet needsSee attached Cover: Unmet Needs August2016 And Unmet Needs by CSN for FY16 Q3 found in Section 7.I.3Certify that a system is in place for Community Service Networks (CSNs) and related mechanisms to improve continuity of careThe Departments certification of August 19, 2009 was approved on October 7, 2009. I.4Certify that a system is in place for Consumer councilsThe Departments certification of December 2, 2009 was approved on December 22, 2009. I.5Certify that a system is in place for new vocational services The Department certification of September 17, 2011 was approved November 21, 2011.I.6Certify that a system is in place for realignment of housing and support services All components of the Consent Decree Plan of October 2006 related to the Realignment of Housing and Support Services were completed as of July 2009. Certification was submitted March 10, 2010. The Certification Request was withdrawn May 14, 2010. I.7Certify that a system is in place for a Quality Management system that includes specific components as listed on pages 5 and 6 of the planDepartment of Health and Human Services Office of Adult Mental Health Services Quality Management Plan/Community Based Services (April 2008) has been implemented; a copy of plan was submitted with the May 1, 2008 Quarterly Report. A new Quality Plan is being developed and is expected to be ready by the next Quarterly Report. II.1Provide documentation that unmet needs data and information (data source list page 4 of compliance plan) is used in planning for resource development and preparing budget requests Department is in the process of submitting funding requests to meet all identified needs under the Consent Decree, for the next biennial budget. All funds are now part of the base budget.II.2Demonstrate reliability of unmet needs data based on evaluation See Cover: Unmet Needs and Quality Improvement Initiatives May 2016 and the Performance and Quality Improvement Standards: August 2016 for quality improvement efforts taken to improve the reliability of the other and CI unmet resource data. SAMHS continues to review the reliability of the unmet needs data to ensure proper identifying, recording and implementation of services for unmet needs. See Section 6. II.3Submission of budget proposals for adult mental health services given to Governor, with pertinent supporting documentation showing requests for funding to address unmet needs (Amended language 9/29/09)The Director of SAMHS provides the Court Master with an updated projection of needs and associated costs as part of his ongoing updates regarding Consent Decree obligations. II.4Submission of the written presentation given to the legislative committees with jurisdiction over DHHS which must include the budget requests that were made by the Department to satisfy its obligations under the Consent Decree Plan and that were not included in the Governors proposed budget, an explanation of support and importance of the requests and expression of support (Amended language 9/29/09)See above.II.5Annual report of fb88Care Expenditures and grant funds expended broken down by service area Under developmentIII.1Demonstrate utilizing QM SystemSee attached Cover: Unmet Needs August 2016 and the Performance and Quality Improvement Standards: August 2016 for examples of the Department Utilizing the QM system Performance measures are in all direct service contracts. III.1aDocument through quarterly or annual reports the data collected and activities to assure reliability (including ability of EIS to produce accurate data)This quarterly report documents significant data collection and review activities of the SAMHS quality management system. III.1bDocument how QM data used to develop policy and system improvementsSee compliance standard II.4 above for examples of how quality management data was used to support budget requests for systems improvement. Unmet need reports have been used to identify where additional funds are needed for delivery of services.IV.1100% of agencies, based on contract and licensing reviews, have protocol/procedures in place for client notification of rights Contract and licensing reviews are conducted as licenses expire. A report from DLRS is available; during the last quarter 33 of 33 agencies had protocol/procedures in place for client notification of rights.IV.2If results from the DIG Survey fall below levels established for Performance and Quality Improvement Standard 4.2, 90% of consumers report they were given information about their rights, the Department: (i) consults with the Consumer Council System of fb88 (CCSM); (ii) takes corrective action a determined necessary by CCSM; and (iii) develops that corrective action in consultation with CCSM. (Amended language 1/19/11)The percentage for standard 4.2 from the 2015 DIG Survey was 77%. These data are posted on the SAMHS website and provided to the Consumer Council of fb88. SAMHS distributed the survey in August 2015 and the recipients had until November 30, 2015 to return the survey. The survey is based on the model Perception of Care developed by the New York Office of Alcoholism and Substance Abuse. See longer explanation in Section 5. IV.3Grievance Tracking data shows response to 90% of Level II grievances within 5 days or extension.Standard no longer reported per amendment dated May 8, 2014. Report available upon request.IV.4Grievance Tracking data shows that for 90% of Level III grievances written reply within 5 days or within 5 days extension if hearing is to be held or if parties concur. Standard no longer reported per amendment dated May 8, 2014. Report available upon request.IV.590% hospitalized class members assigned worker within 2 days of request - must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: August 2016, Standard 5-2. This standard has not been met for the past 4 quarters.IV.690% non-hospitalized class members assigned worker within 3 days of request - must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: August 2016, Standard 5-3. This standard has not been met for the past 4 quarters.IV.795% of class members in hospital or community not assigned within 2 or 3 days, assigned within an additional 7 days - must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: August 2016, Standard 5-4. This standard has not been met for the past 4 quarters. IV.890% of class members enrolled in CSS with initial ISP completed within 30 days of enrollment - must be met for 3 out of 4 quartersSee attached Performance and Quality Improvement Standards: August 2016, Standard 5-5. This standard has not been met for the past 4 quarters. IV.990% of class members had their 90 day ISP review(s) completed within that time period - must be met for 3 out of 4 quartersSee attached Performance and Quality Improvement Standards: August 2016, Standard 5-6. This standard has not been met for the past 4 quarters IV.10QM system includes documentation that there is follow-up to require corrective actions when ISPs are more than 30 days overdue Monitoring of overdue ISPs continues on a quarterly basis. The data has been consistent over time and since May 2011, reports are created quarterly and available to providers upon request. IV.11Data collected once a year shows that no more than 5% of class members enrolled in CS did not have their ISP reviewed before the next annual review The 2015 data analysis indicates that out of 1,441 records for review, 173 (12.0%) did not have an ISP review within the prescribed time frame. The Quality Services Specialist has been giving technical support to agencies where class members enrolled in CS did not have their ISP reviewed before the next annual review. IV.12Certify in quarterly reports that DHHS is meeting its obligation re: quarterly mailings On December 10, 2014, the court approved an amendment to a Stipulated Order that requires monitoring of class member addresses. If the percentage of unverified addresses exceeds 15%, the court master will review the efforts and make necessary recommendations. A list of class members addresses is available to the court master, plaintiffs counsel and the court upon request. IV.13In 90% of ISPs reviewed, all domains were assessed in treatment planning - must be met for 3 out of 4 quartersSee Section 9 Class Member Treatment Planning Review, Question 2A. This standard has been met in 3 of the last 4 quarters. The percentage for this quarter is 95.9%.IV.14In 90% of ISPs reviewed, treatment goals reflect strengths of the consumer - must be met for 3 out of 4 quartersStandard no longer reported per amendment dated May 8, 2014. Report available upon request.IV.1590% of ISPs reviewed have a crisis plan or documentation as to why one wasnt developed - must be met for 3 out of 4 quartersStandard no longer reported per amendment dated May 8, 2014. Report available upon request. IV.16QM system documents that SAMHS requires corrective action by the provider agency when document review reveals not all domains assessedSee Section 9 Class Member Treatment Planning Review, Question 6.a.1 that addresses plans of correction. Corrective action taken when all domains were not assessed.IV.17In 90% of ISPs reviewed, interim plans developed when resource needs not available within expected response times - must be met for 3 out of 4 quartersSee attached Performance and Quality Improvement Standards: August 2016, Standard 8-2 and Class Member Treatment Plan Review, Question 3F. This standard has been met 1quarter of the last 4 quarters. IV.1890% of ISPs review included service agreement/treatment plan - must be met for 3 out of 4 quartersSee attached Performance and Quality Improvement Standards: August 2016, Standard 9-1 and Class Member Treatment Plan Review, Questions 4B & C. This standard has not been met for the last 4 quarters. IV.1990% of ACT/ICI/CI providers statewide meet prescribed case load ratios - must be met for 3 out of 4 quarters Note: As of 7/1/08, ICI is no longer a service provided by DHHS.Standard no longer reported per amendment dated May 8, 2014. Report available upon request.IV.1990% of ICMs with class member caseloads meet prescribed case load ratios - must be met for 3 out of 4 quartersICMs work is focused on community forensic and outreach services. Individual ICMs no longer carry caseloads. Should this change in the future, SAMHS will resume reporting on caseload ratios.IV.2090% of OES workers with class member public wards - meet prescribed caseloads must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: August 2016, Standard 10-5. This standard has been met in FY 15 Q2, Q3, Q4 and FY 16 Q1, Q2, Q3 and Q4IV.21Independent review of the ISP process finds that ISPs met a reasonable level of compliance as defined in Attachment B of the Compliance Plan IV.225% or fewer class members have ISP-identified unmet residential support - must be met for 3 out of 4 quarters and See attached Performance and Quality Improvement Standards: August 2016, Standard 12-1 Standard met for the FY08 Q4; FY09 Q1,Q3, and Q4; FY10; FY11; FY12, FY13;FY 14, and FY 15, and FY16 Q1, Q2 and Q3IV.23EITHER quarterly unmet residential support needs for one year for qualified (qualified for state financial support) non-class members do not exceed by 15 percentage points those of class members OR if exceeded for one or more quarters, SAMHS produces documentation sufficient to explain cause and to show that cause is not related to class status Unmet residential supports needs for non-class members do not exceed 15 percentage points of the same for Class Members. See attached report Consent Decree Compliance Standards IV.23 and IV.43Meet RPC discharge standards (below); or if not met document reasons and demonstrate that failure not due to lack of residential support services 70% RPC clients who remained ready for discharge were transitioned out within 7 days of determination 80% within 30 days 90% within 45 days (with certain exceptions by agreement of parties and court master) See attached Performance and Quality Improvement Standards: August 2016, Standards 12-2, 12-3 and 12-4 Standard 12.2 and 12.4 were not met Q3 FY16. IV.2510% or fewer class members have ISP-identified unmet needs for housing resources - must be met for 3 out of 4 quarters and See attached Performance and Quality Improvement Standards: August 2016, Standard 14-1 Standard has been met for the last 4 quartersIV.26Meet RPC discharge standards (below); if not met, document that failure to meet is not due to lack of housing resources. 70% RPC clients who remained ready for discharge were transitioned out within 7 days of determination 80% within 30 days 90% within 45 days (with certain exceptions by agreement of parties and court master) See attached Performance and Quality Improvement Standards: August 2016, Standard 14-4, 14-5 & 14-6 Standard 14-4 met since the beginning of FY09, except for FY10 Q3, FY15 Q4 and FY 16 Q1, Q2 and Q3. Standard 14-5 met FY09 Q2; Q3; and Q4; FY10 Q2 and Q4; FY11;FY12, FY13, FY 14, FY 15, and FY 16 Standard 14-6 met FY09 Q2 and Q4; FY10 Q2; and Q4; FY11, FY12, FY13, and FY 14, FY 15 Q1 and Q4; and FY 16 Q1, Q2 IV.27Certify that class members residing in homes > 8 beds have given informed consent in accordance with approved protocol Standard no longer reported per amendment dated May 8, 2014. IV.2890% of class member admissions to community involuntary inpatient units are within the CSN or county listed in attachment C to the Compliance Plan See attached Performance and Quality Improvement Standards: August 2016, Standard 16-1 and Community Hospital Utilization Review Class Members 1st Quarter of Fiscal Year 2016. IN FY13 Q1: 100% (19 of 19) Q2: 92.9% (13 of 14) Q3: 86.7% (13 of 15) Q4: 90.0% (18 of 20) IN FY14 Q1: 27.3%(3 of 11) Q2: 76.5% (13 of 17) Q3: 84.6 % (11 of 13) Q4: 100.0 % (12 of 12) IN FY15 Q1: 100.0%%(12 of 12) Q2: 77.8 (14 of 18) Q3: 95.5% (21 of 22) Q4: 86.7% (13 of 15) IN FY16 Q1: 79.2 (19 of 24) Q2: 94.4 (17 of 18) Q3: Not completed (See Section 5)IV.29Contracts with hospitals require compliance with all legal requirements for involuntary clients and with obligations to obtain ISPs and involve CSWs in treatment and discharge planning See IV.30 below IV.30Evaluates compliance with all legal requirements for involuntary clients and with obligations to obtain ISPs and involve CSWs in treatment and discharge planning during contract reviews and imposes sanctions for non-compliance through contract reviews and licensing All involuntary hospital contracts are in place.IV.31UR Nurses review all involuntary admissions funded by DHHS, take corrective action when they identify deficiencies and send notices of any violations to the licensing division and to the hospital SAMHS reviews emergency involuntary admissions at the following hospitals: fb88 General Medical Center, Spring Harbor, St. Marys, Mid-Coast Hospital, Southern fb88 Medical Center, PenBay Medical Center, fb88 Medical Center/P6 and Acadia. No hospitals were reviewed this quarter due to staffing. SAMHS is in the process of hiring. See Standard IV.33 below regarding corrective actions.IV.32Licensing reviews of hospitals include an evaluation of compliance with patient rights and require a plan of correction to address any deficiencies. 7 Complaints Received 4 Complaints investigated 2 Substantiated 1 Plan of correction sought 2 Rights of Recipients Violations foundIV.3390% of the time corrective action was taken when blue papers were not completed in accordance with terms 90% of the time corrective action was taken when 24 hour certifications were not completed in accordance with terms 90% of the time corrective action was taken when patient rights were not maintainedStandard no longer reported per amendment dated May 8, 2014. Report available upon request. IV.34QM system documents that if hospitals have fallen below the performance standard for any of the following, SAMHS made the information public through CSNs, addressed in contract reviews with hospitals and CSS providers, and took appropriate corrective action to enforce responsibilities obtaining ISPs (90%) creating treatment and discharge plan consistent with ISPs (90%) involving CIWs in treatment and discharge planning (90%)See attached report Community Hospital Utilization Review Performance Standard 18-1, 2, 3 by Hospital: Class Members2ndt Quarter of Fiscal Year 2016. The report displaying data by hospital for community hospitals accepting emergency involuntary clients is shared quarterly by posting reports on the CSN section of the Offices website. Standard 18.1 has been met once in the past 3 quarters. Standard 18.2 has been met for the past 3 quarters. Standard 18.3 has been met for the past 2 out of 4 quarters. No hospitals were reviewed this quarter due to staffing. SAMHS working toward hiring a UR nurse. IV.35No more than 20-25% of face-to-face crisis contacts result in hospitalization must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: August 2016, Standard 19-1 and Adult Mental Health Quarterly Crisis Report 4th Quarter, State Fiscal Year 2016 Summary Report. Standard met In FY12,FY13, FY14, FY 15, FY16 Q1, Q2 and Q3, Q4 slightly below at 19.9%.IV.3690% of crisis phone calls requiring face-to-face assessments are responded to within an average of 30 minutes from the end of the phone call must be met for 3 out of 4 quarters Per amendment dated May 8,2014 the standard now reads as follows: 90% of crisis calls requiring face-to-face assessments are responded to within an average of 60 minutes from the end of the phone callSee attached Adult Mental Health Quarterly Crisis Report 3rd Quarter, State Fiscal Year 2016 Summary Report. Starting with July 2008 reporting from providers, SAMHS collects data on the total number of minutes for the response time (calculated from the determination of need for face to face contact or when the individual is ready and able to be seen to when the individual is actually seen) and figures an average. Average statewide calls requiring face to face assessments are responded to within an average of 30 minutes from the end of the phone call this standard was met FY12, FY13, FY14 Q1, Q2, Q4. FY 15 Q2, Q3, Q4 and FY 16 IV.3790% of all face-to-face assessments result in resolution for the consumer within 8 hours of initiation of the face-to-face assessment must be met for 3 out of 4 quarters See attached Adult Mental Health Quarterly Crisis Report 4th Quarter, State Fiscal Year 2016 Summary Report. Standard has been met since FY08 Q2 until FY 15 Q1 (87.2%), Q2 (87.7%), Q3 (86.8%), Q4 (86.7%) and in FY 16 Q1 (88.6%). Standard met FY 16 Q2 (90.2%), FY 16 Q3 (90.5%). Standard not met FY16 Q4IV.3890% of all face-to-face contacts in which the client has a CI worker, the worker is notified of the crisis must be met for 3 out of 4 quartersSee attached Performance and Quality Improvement Standards: August 2016, Standard 19-4 and Adult Mental Health Quarterly Crisis Report 4th Quarter, State Fiscal Year 2016 Summary Report. Standard met 3 of the last 4 quarters. IV.39Compliance Standard deleted 1/19/2011.IV.40Department has implemented the components of the CD plan related to vocational servicesAs of FY10, Q3, the Department has implemented all components of the CD Plan related to Vocational Services. IV.41QM system shows that the Department conducts further review and takes appropriate corrective action if PS 26.3 data shows that the number of consumers under age 62 and employed in supportive or competitive employment falls below 10%. (Amended language 1/19/11) 2015 Adult Health and Well-Being Survey: 10 % of consumers in supported and competitive employment (full or part time). IV.425% or fewer class members have unmet needs for mental health treatment services must be met for 3 out of 4 quarters and See attached Performance and Quality Improvement Standards: August 2016, Standard 21-1 This standard has not been met for the last 3 quarters but was met for Q3 FY16. IV.43EITHER quarterly unmet mental health treatment needs for one year for qualified non-class members do not exceed by 15 percentage points those of class members OR if exceeded for one or more quarters, SAMHS produces documentation sufficient to explain cause and to show that cause is not related to class status Unmet mental health treatment needs for non-class members do not exceed 15 percentage points of the same for Class Members. See attached report Consent Decree Compliance Standards IV.23 and IV.43IV.44QM documentation shows that the Department conducts further review and takes appropriate corrective action if results from the DIG survey fall below the levels identified in Standard # 22-1 (the domain average of positive responses to the statements in the Perception of Access Domain is at or above 85%) (Amended language 1/19/11) and2015 Adult Health and Well-Being Survey: 83.9% domain average of positive responses. IV.45Meet RPC discharge standards (below); if not met, document that failure to meet is not due to lack of mental health treatment services in the community 70% RPC clients who remained ready for discharge were transitioned out within 7 days of determination 80% within 30 days 90% within 45 days (with certain exceptions by agreement of parties and court master)See attached Performance and Quality Improvement Standards: August 2016, Standards 21-2, 21-3 and 21-4 Standard 12.2 met since the beginning of FY08 Standard 12.3 met since the beginning of FY08 Standard 12.4 met since the beginning of FY08 except FY16 Q3 IV.46The department documents the programs it has sponsored that are designed to improve quality of life and community inclusion for class members, including support of peer centers, social clubs, community connections training, wellness programs, and leadership and advocacy training programs. Standard amended per amendment dated May 8, 2014Standard no longer reported per amendment dated May 8, 2014. Report available upon request. IV.4710% or fewer class members have ISP-identified unmet needs for transportation to access mental health services must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: August 2016, Standard 28 This standard has been consistently met since FY08.IV.48Provide documentation in quarterly reports of funding, developing, recruiting, and supporting an array of family support services that include specific services listed on page 16 of the Compliance Plan Standard no longer reported per amendment dated May 8, 2014. Report available upon request.IV.49Certify that all contracts with providers include a requirement to refer family members to family support services, and produce documentation that contract reviews include evaluation of compliance with this requirement.Standard no longer reported per amendment dated May 8, 2014. Report available upon request.IV.50The department documents the number and types of mental health informational workshops, forums, and presentations geared toward the general public that are designed to reduce myths and stigma of mental illness and to foster community integration or persons with mental illness. Standard no longer reported per amendment dated May 8, 2014. Report available upon request.     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