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\rsid13580329\rsid14946368\rsid16204326\rsid16267000\rsid16731346}{\*\generator Microsoft Word 11.0.0000;}{\info{\title BATES V}{\operator lisa.wallace}{\creatim\yr2012\mo1\dy25\hr11\min50}{\revtim\yr2012\mo1\dy26\hr8\min50}{\version7}{\edmins32} {\nofpages2}{\nofwords507}{\nofchars2895}{\nofcharsws3396}{\vern24615}{\*\password 00000000}}{\*\xmlnstbl {\xmlns1 http://schemas.microsoft.com/office/word/2003/wordml}{\xmlns2 urn:schemas-microsoft-com:office:smarttags}} \paperw12240\paperh15840\margl1440\margr1440\margt1440\margb1170\gutter0\ltrsect \widowctrl\ftnbj\aenddoc\donotembedsysfont0\donotembedlingdata1\grfdocevents0\validatexml0\showplaceholdtext0\ignoremixedcontent0\saveinvalidxml0\showxmlerrors0\horzdoc\dghspace120\dgvspace120\dghorigin1701\dgvorigin1984\dghshow0\dgvshow3 \jcompress\viewkind1\viewscale100\rsidroot1391809 \fet0{\*\wgrffmtfilter 013f}\ilfomacatclnup0\ltrpar \sectd \ltrsect\psz1\linex0\sectdefaultcl\sectrsid12329962\sftnbj {\*\pnseclvl1\pnucrm\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl2 \pnucltr\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl3\pndec\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl4\pnlcltr\pnstart1\pnindent720\pnhang {\pntxta )}}{\*\pnseclvl5\pndec\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl6 \pnlcltr\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl7\pnlcrm\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl8\pnlcltr\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl9\pnlcrm\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}\pard\plain \ltrpar\qc \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid7150939 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 { \rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid1391809\charrsid7150939 Bates v}{\rtlch\fcs1 \af0 \ltrch\fcs0 \scaps\insrsid1391809\charrsid7150939 . DHHS \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid1391809\charrsid7150939 Consent Decree Paragraph 27 \par Bi-Annual Report: Grievance Filings \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid142843 July}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid2709411 1, 2011}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid5523561 \endash }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid142843 December 31}{ \rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid2709411 , 2011}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid1391809\charrsid7150939 \par }\pard \ltrpar\qc \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1391809 {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid1391809\charrsid1391809 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1391809 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid1391809\charrsid1391809 As a component of the Bates vs. DHHS Consent Decree Settlement Agreement, DHHS Office of Adult Mental Health Services (OAMHS) is required to report on the numbers of grievances filed within the adult mental health system semi-annually. This report summari zes the Level 2 and Level 3 Grievances filed from }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9582163 July}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid2709411 1, 2011}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid1391809\charrsid1391809 \endash }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9582163 December 31}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid2709411 , 2011}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid1391809\charrsid1391809 . \par \par Paragraph 27 of the Settlement Agreement states: \'93Defendants shall prepare semi-annual reports of all complaints and of all grievances appealed to the Superintendent of AMHI (Riverview), the Director of the Bureau of Mental Health (Office of Adult Mental Health Services) and the Commissioner. Said report shall summarize the issues raised and, findings made and remedial actions taken, and shall be submitted to the master, cou nsel for the plaintiffs and the Office of Advocacy.\'94 \par }\pard \ltrpar\ql \li0\ri0\sb120\nowidctlpar\tqc\tx4642\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid1391809\charrsid1391809 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid7150939 {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid7150939\charrsid16267000 Level 2 Grievances: Community}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\ul\insrsid7150939\charrsid16267000 \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\scaps\insrsid7150939 \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid7150939 None reported \par \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid16267000 \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid7150939\charrsid16267000 Level 2 Grievances: Riverview Psychiatric Center}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid7150939\charrsid16267000 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid142843 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid142843\charrsid459407 Allegation:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid142843\charrsid16731346 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid142843\charrsid1391809 Client alleges }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid142843 sexual harassment when a female staff entered the bathroom that he was in without knocking.}{ \rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid142843\charrsid459407 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid142843 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid142843\charrsid459407 Finding:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid142843\charrsid16267000 }{ \rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid142843 Not substantiated}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid142843\charrsid16731346 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid142843 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid142843\charrsid459407 Response:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid142843\charrsid16267000 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid142843 Client came to agreement that because of his continued discomfort with a specific staff member that the staff member would no longer be assigned to him during his hospitalization. }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid9314620 Client agreed that a remedy had been reached.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid142843 \par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\tx420\wrapdefault\faauto\rin0\lin0\itap0\pararsid142843 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \ul\cf1\insrsid142843 Level III Appeal:}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid142843 }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid9314620 No}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid142843\charrsid8937244 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid8937244 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid8937244 \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9314620 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9314620 {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid9314620\charrsid16267000 Level 2 Grievances: }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid9314620 Dorothea Dix}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid9314620\charrsid16267000 Psychiatric Center}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid9314620\charrsid16267000 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid4138793 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 Allegation:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4138793 Client alleges that staff person treated him with complete lack of respect and did not address his medical issue. Indicated that he had tried to work with this staff person in the past and she does not listen or value the client\rquote s perspective.}{ \rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid4138793 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 Finding:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4138793\charrsid16267000 }{ \rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4138793 Substantiated}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4138793\charrsid16731346 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid4138793 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 Response:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4138793\charrsid16267000 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4138793 Requested fact finding in the matter raised and extended an apology, thanking the client for bringing the issue to her attention so that she could take steps to assure that it does not happen again. }{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793 \par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\tx420\wrapdefault\faauto\rin0\lin0\itap0\pararsid4138793 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \ul\cf1\insrsid4138793 Level III Appeal:}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid4138793 No}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid4138793\charrsid8937244 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid8937244 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9314620 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid4138793 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 Allegation:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid16204326 Client alleges that he was told that he would not be able to keep his therapist from a particular unit in the hospital, stating that he needed a therapist to talk to during the week.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid4138793 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 Finding:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4138793\charrsid16267000 }{ \rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid16204326 Not substantiated}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4138793\charrsid16731346 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid4138793 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid4138793\charrsid459407 Response:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4138793\charrsid16267000 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid16204326 Staff clarified that the \lquote therapist\rquote that the client was referencing was a psychology intern and was not the client\rquote s therapist on the other unit \endash as she was a student she was not assigned to clients as their therapist. }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid7342753 Informed the clie nt of the persons available to talk to as needed and thanked him for raising the issue.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4138793 \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid16204326 \par \par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\tx420\wrapdefault\faauto\rin0\lin0\itap0\pararsid9314620 {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid9314620\charrsid16267000 Level }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid9314620 3 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid16204326 Appeals}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid9314620\charrsid16267000 :}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\cf1\insrsid9314620 \par }\pard \ltrpar\ql \li0\ri0\sb120\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid9582163 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9314620 None reported in the Community or at {\*\xmlopen\xmlns2{\factoidname place}}{\*\xmlopen\xmlns2{\factoidname PlaceName}}Riverview{\*\xmlclose} {\*\xmlopen\xmlns2{\factoidname PlaceName}}Psychiatric{\*\xmlclose} {\*\xmlopen\xmlns2{\factoidname PlaceType}}Center}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9582163 {\*\xmlclose}{\*\xmlclose}.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid8937244 \par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9582163\charrsid8937244 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid459407 {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid9314620 Level 3}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid7342753 Grievance}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\ul\insrsid16731346\charrsid16267000 : }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\ul\cf1\insrsid4138793 Dorothea Dix}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\ul\cf1\insrsid16731346\charrsid16267000 Psychiatric Center}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid459407\charrsid16267000 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid14946368 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid459407\charrsid459407 Allegation:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid16731346\charrsid16731346 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid16267000\charrsid1391809 Client alleges}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid16731346\charrsid1391809 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid8937244 that the medication being given to him }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12329962 makes him sick and that his heart}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid8937244 is being weakened by the medication. Client states that it \lquote bothers my system along with my other problems\rquote and \lquote \'85gives me a congested heart and compromises my ability to function as a human\rquote .}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid459407\charrsid459407 \par }\pard \ltrpar\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid13580329 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid459407\charrsid459407 Finding}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid9314620 Level 2}{ \rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid459407\charrsid459407 :}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid16267000\charrsid16267000 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid8937244 No}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12329962 t}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid8937244 substantiated}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid459407\charrsid16731346 \par }\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin360\itap0\pararsid16267000 {\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid459407\charrsid459407 Response:}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid16267000\charrsid16267000 }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid8937244 Review did not find that the client\rquote s right to adequate medical care had been violated; }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid12329962 and }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid8937244 that client\rquote s medical care had been reviewed by another physician as well as the District Court who approved and ordered the treatment.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\insrsid16267000 \par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\tx420\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \ul\cf1\insrsid8937244 Level III Appeal:}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid4861801 Submitted }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid8937244 July}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid4861801 13,}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid8937244 2011}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid12008318 \par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \ul\cf1\insrsid9314620 Finding Level III:}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid9314620 Not substantiated}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid9314620\charrsid9314620 \par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid8937244 \par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid12329962 \par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\cf1\insrsid12008318 \par \par \par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid12008318 Prepared by: Lisa P. Wallace}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid12329962 \par \tab \tab }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid7342753 January 26}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid12329962 , 2011}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid12008318 \tab }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cf1\insrsid12008318\charrsid12008318 \par }}