ࡱ> TVQRS'` ptbjbjLULU 4|.?.?lnlllllll{{{8{}Th" $hg<l!!!<ll Qccc!|l l c!cclll2  #K:{d~(tg0I IP22IlNc << X!!!!$A(Gd4$(Gllllll Department of Health and Human Service Office of Adult Mental Health Services Second Quarter State Fiscal Year 2012 (October, November, December 2011) Report on Compliance Plan Standards: Community February 1, 2012  Compliance Standard  Report/UpdateI.1Implementation of all the system development steps in October 2006 Plan As of March 2010, all 119 original components of the system development portion of the Consent Decree Plan of October 2006 have been accomplished or deleted per amendment. I.2Certify that a system is in place for identifying unmet needsSee attached Cover: Unmet Needs January 2012 and Unmet Needs by CSN for FY12 Q1 (July, August, September 2011) I.3Certify that a system is in place for Community Service Networks (CSNs) and related mechanisms to improve continuity of careThe Departments certification of August 19, 2009 was approved on October 7, 2009. I.4Certify that a system is in place for Consumer councilsThe Departments certification of December 2, 2009 was approved on December 22, 2009. I.5Certify that a system is in place for new vocational services The Department certification of September 17, 2011 was approved November 21, 2011. I.6Certify that a system is in place for realignment of housing and support services All components of the Consent Decree Plan of October 2006 related to the Realignment of Housing and Support Services were completed as of July 2009. Certification was submitted March 10, 2010. The Certification Request was withdrawn May 14, 2010. I.7Certify that a system is in place for a Quality Management system that includes specific components as listed on pages 5 and 6 of the planDepartment of Health and Human Services Office of Adult Mental Health Services Quality Management Plan/Community Based Services (April 2008) has been implemented; a copy of plan was submitted with the May 1, 2008 Quarterly Report. II.1Provide documentation that unmet needs data and information (data source list page 4 of compliance plan) is used in planning for resource development and preparing budget requests Unmet needs reports are posted on the OAMHS website on a quarterly basis in order to inform discussions and recommendations to the Department for meeting unmet needs. Budget submissions to the Governor and the Legislature are in part built on data regarding unmet needs. This is reflected in the financial documents submitted to DAFS. II.2Demonstrate reliability of unmet needs data based on evaluation See Cover: Unmet Needs January 2012 and the Performance and Quality Improvement Standards: January 2012 for quality improvement efforts taken to improve the reliability of the other and CI unmet resource data.II.3Submission of budget proposals for adult mental health services given to Governor, with pertinent supporting documentation showing requests for funding to address unmet needs (Amended language 9/29/09) The Acting Director of the Office of Adult Mental Health Services maintained ongoing communication, including meeting in working groups, with the Court Master regarding budget proposals including pertinent supporting documentation. II.4Submission of the written presentation given to the legislative committees with jurisdiction over DHHS which must include the budget requests that were made by the Department to satisfy its obligations under the Consent Decree Plan and that were not included in the Governors proposed budget, an explanation of support and importance of the requests and expression of support (Amended language 9/29/09)Written presentation to the committees of jurisdiction on January 3, 2012 was submitted to the Court Master and Plaintiffs Counsel prior to the hearing. OAMHS presented the estimated costs to provide services to individuals with serious and persistent mental illness as directed by the AMHI Consent Decree.II.5Annual report of fb88Care Expenditures and grant funds expended broken down by service area fb88Care and Grant Expenditures Report for FY10 emailed to Court Master and Plaintiffs Counsel on 2/16/11. Development of the report for FY11 is in process and expected to be delivered within the third quarter FY12. III.1Demonstrate utilizing QM SystemSee attached Cover: Unmet Needs January 2012 and the Performance and Quality Improvement Standards: January 2012 for examples of the Department Utilizing the QM system. III.1aDocument through quarterly or annual reports the data collected and activities to assure reliability (including ability of EIS to produce accurate data)This quarterly report documents significant data collection and review activities of the OAMHS quality management system. III.1bDocument how QM data used to develop policy and system improvementsSee compliance standards II.3 and II.4 above for examples of how quality management data was used to support budget requests for systems improvement. IV.1100% of agencies, based on contract and licensing reviews, have protocol/procedures in place for client notification of rights Based on contract reviews done in the 3rd quarter of FY11, 100 % of the agencies reviewed in OAMHS Field Service Offices (Bangor, Augusta, and Portland) have protocols/procedures in place for client notification of rights, with documentation in provider files maintained within the regional offices. Based in licensing surveys, 100% of licensed mental health agencies have protocols/policies in place for client notification of the Rights of Recipients. IV.2If results from the DIG Survey fall below levels established for Performance and Quality Improvement Standard 4.2, 90% of consumers report they were given information about their rights, the Department: (i) consults with the Consumer Council System of fb88 (CCSM); (ii) takes corrective action a determined necessary by CCSM; and (iii) develops that corrective action in consultation with CCSM. (Amended language 1/19/11)The percentage for standard 4.2 from the 2011 DIG Survey was 89.4% (up from 88.6%in 2010), slightly below the standard of 90%. This data was shared with the CCSM after the last quarterly report in November. IV.3Grievance Tracking data shows response to 90% of Level II grievances within 5 days or extension Standard met Calendar Years 2006, 2007, 2008 and 2009; the 1st and 3rd quarters of calendar year (CY) 2010 (data not available for the 2nd quarter); and the 2nd, 3rd and 4th quarters of CY11 (no Level II grievances reported in the 1st quarter of CY 2011) See attached Performance and Quality Improvement Standards: January 2012, Standard 2 IV.4Grievance Tracking data shows that for 90% of Level III grievances written reply within 5 days or within 5 days extension if hearing is to be held or if parties concur. Reporting began in the 1st quarter of calendar year 2008. Standard met, when there was a level III grievance, at 100% through the 3rd quarter of calendar year (CY) 2011 (data not available for the 2nd quarter CY10). Standard not met in the 4th quarter CY11 (1 level 3 grievance) IV.590% hospitalized class members assigned worker within 2 days of request - must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: January 2012, Standard 5-2. IV.690% non-hospitalized class members assigned worker within 3 days of request - must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: January 2012, Standard 5-3. IV.795% of class members in hospital or community not assigned within 2 or 3 days, assigned within an additional 7 days - must be met for 3 out of 4 quarters See attached Performance and Quality Improvement Standards: January 2012, Standard 5-4. IV.890% of class members enrolled in CSS with initial ISP completed within 30 days of enrollment - must be met for 3 out of 4 quarters The standard met since the 3rd quarters of FY08 . See attached Performance and Quality Improvement Standards: January 2012, Standard 5-5 IV.990% of class members had their 90 day ISP review(s) completed within that time period - must be met for 3 out of 4 quartersSee attached Performance and Quality Improvement Standards: January 2012, Standard 5-6. IV.10QM system includes documentation that there is follow-up to require corrective actions when ISPs are more than 30 days overdue Monitoring of overdue ISPs continues on a quarterly basis. As the data has been consistent over time and the feedback and interaction with providers had lessened greatly, reports are now created quarterly and available to providers upon request. Providers were notified of this change on May 18, 2011. Providers are notified when reports are run. Some do request copies. Feedback has been minimal. IV.11Data collected once a year shows that no > 5% of class members enrolled in CS did not have their ISP reviewed before the next annual review Once-a-year report (completed January 2012) showed that 4.9% of class members enrolled in CS did not have their ISP reviewed before the next annual review. Those not completed appear to be data errors between APS Healthcare and EIS and provider error in discharging clients and updating ISP dates. IV.12Certify in quarterly reports that DHHS is meeting its obligation re: quarterly mailings On May 14, 2010, the court approved a Stipulated Order that requires mailings to be done only semi-annually in 2010, moving to annually in 2011 and thereafter, as long as the number of unverified addresses remains at or below 15%. The most recent mailing was sent in early December 2011. Percentage of unverified addresses remains below 15%. See attached Location Effort Report: Calendar Year 2011. IV.13In 90% of ISPs reviewed, all domains were assessed in treatment planning - must be met for 3 out of 4 quartersStandard met since the beginning of FY10. See attached Class Member Treatment Planning Review, Question 2A IV.14In 90% of ISPs reviewed, treatment goals reflect strengths of the consumer - must be met for 3 out of 4 quartersStandard has been met continuously since the first quarter of FY08. See attached Performance and Quality Improvement Standards: January 2012, Standard 7-1a and Class Member Treatment Planning Review, Question 2B IV.1590% of ISPs reviewed have a crisis plan or documentation as to why one wasnt developed - must be met for 3 out of 4 quartersStandard met since the beginning of FY09 See attached Performance and Quality Improvement Standards: January 2012, Standard 7-1c (does the consumer have a crisis plan) and Class Member Treatment Planning Review, Question 2F IV.16QM system documents that OAMHS requires corrective action by the provider agency when document review reveals not all domains assessedSee attached Class Member Treatment Planning Review, Question 6.a.1 that addresses plans of correction.IV.17In 90% of ISPs reviewed, interim plans developed when resource needs not available within expected response times - must be met for 3 out of 4 quartersStandard met the 1st and 2nd quarters of FY12 See attached Performance and Quality Improvement Standards: January 2012, Standard 8-2 and Class Member Treatment Plan Review, Question 3F. IV.1890% of ISPs review included service agreement/treatment plan - must be met for 3 out of 4 quartersSee attached Performance and Quality Improvement Standards: January 2012, Standard 9-1 and Class Member Treatment Plan Review, Questions 4B & C. IV.1990% of ACT/ICI/CI providers statewide meet prescribed case load ratios - must be met for 3 out of 4 quarters Note: As of 7/1/08, ICI is no longer a service provided by DHHS. Community Integration -- standard met since the 2nd quarter FY08. ACT standard met for the 2nd, 3rd and 4th quarters FY10; the 1st, 2nd and 4th quarters FY11; and the 1st and 2nd quarters FY12. See attached Performance and Quality Improvement Standards: January 2012, Standard 10.1 and 10-2 IV.1990% of ICMs with class member caseloads meet prescribed case load ratios - must be met for 3 out of 4 quarters ICMs work is focused on community forensic and outreach services. Individual ICMs no longer carry caseloads. Should this change in the future, OAMHS will resume reporting on caseload ratios. IV.2090% of OES workers with class member public wards - meet prescribed caseloads must be met for 3 out of 4 quarters The Office of Elder Services (OES) had three vacant positions due to retirement: two positions have been filled and the third has been approved and interviews scheduled. OES has one newly vacant 20 hour/week caseworker position that is being relocated to Aroostook County to alleviate the high caseloads. See attached Performance and Quality Improvement Standards: January 2012, Standard 10-5. IV.21Independent review of the ISP process finds that ISPs met a reasonable level of compliance as defined in Attachment B of the Compliance Plan IV.225% or fewer class members have ISP-identified unmet residential support - must be met for 3 out of 4 quarters and Standard met for the 4th quarter FY08; the 1st, 3rd and 4th quarters of FY09; all quarters of FY10 and FY11; and the 1st quarter of FY12. See attached Performance and Quality Improvement Standards: January 2012, Standard 12-1 IV.23EITHER quarterly unmet residential support needs for one year for qualified (qualified for state financial support) non-class members do not exceed by 15 percentage points those of class members OR if exceeded for one or more quarters, OAMHS produces documentation sufficient to explain cause and to show that cause is not related to class status andUnmet residential support need data for the past year (FY10 Q4, FY11 Qs 1, 2 and 3) shows that unmet residential support needs for non-class members did not exceed by 15 percentage points those of class members. Q4: class members 6.04%, non-class members 4.66% Q1: class members 5.25%, non-class members 4.47% Q2: class members 4.76%, non-class members 4.06% Q3: class members 5.01%, non-class members 3.9% IV.24Meet RPC discharge standards (below); or if not met document reasons and demonstrate that failure not due to lack of residential support services 70% RPC clients who remained ready for discharge were transitioned out within 7 days of determination 80% within 30 days 90% within 45 days (with certain exceptions by agreement of parties and court master) Standard met since the beginning of FY08 See attached Performance and Quality Improvement Standards: January 2012, Standards 12-2, 12-3 and 12-4 IV.2510% or fewer class members have ISP-identified unmet needs for housing resources - must be met for 3 out of 4 quarters and Standard met for quarters 3 and 4 FY09 and 1st, 2nd and 3rd quarters of FY10. Percentage for the 4th quarter FY10 was 10.8%, just above the standard. Standard met for all quarters FY11 and the 1st quarter of FY12. See attached Performance and Quality Improvement Standards: January 2012, Standard 14-1 IV.26Meet RPC discharge standards (below); if not met, document that failure to meet is not due to lack of housing resources. 70% RPC clients who remained ready for discharge were transitioned out within 7 days of determination 80% within 30 days 90% within 45 days (with certain exceptions by agreement of parties and court master) Standard 14-4 met since the beginning of FY09, except for Q3 FY10 Standard 14-5 met for the 2nd, 3rd and 4th quarters FY09; the 2nd and 4th quarters of FY10; all quarters of FY11; and the 1st and 2nd quarters of FY12 Standard 14-6 met for the 2nd and 4th quarters FY09; the 2nd and 4th quarters FY10; all of FY11; and the 1st and 2nd quarters of FY12. See attached Performance and Quality Improvement Standards: January 2012, Standard 14-4, 14-5 & 14-6 IV.27Certify that class members residing in homes > 8 beds have given informed consent in accordance with approved protocol Standard met 2007, 2008, 2009 and 2010 (annual review). OAMHS submitted an amendment request to the court master to modify this requirement on November 23, 2011. The court master approved OAMHS request to hold the 2011 annual review in abeyance pending a decision on the amendment request. Results reported in Performance and Quality Improvement Standards: January 2010 Report, Standard 15-1 IV.2890% of class member admissions to community involuntary inpatient units are within the CSN or county listed in attachment C to the Compliance Plan In FY10: 1st quarter 88.2% (15 of 17); 2nd quarter 81.8% (9 of 11); 3rd quarter 82.4% (14 of 17); and 4th quarter 90.9% (20 of 22). In FY11: 88% (22 of 25) in the 1st quarter; 75% (9 of 12) in the 2nd quarter; 78.9% (15 of 19) in the 3rd quarter and 80% (12 of 15) in the 4th quarter. In FY12: 76.2% (16 of 21) in the 1st quarter. See attached Performance and Quality Improvement Standards: January 2012, Standard 16-1 and Community Hospital Utilization Review Class Members 1st Quarter of Fiscal Year 2012. IV.29Contracts with hospitals require compliance with all legal requirements for involuntary clients and with obligations to obtain ISPs and involve CSWs in treatment and discharge planning See IV.30 below IV.30Evaluates compliance with all legal requirements for involuntary clients and with obligations to obtain ISPs and involve CSWs in treatment and discharge planning during contract reviews and imposes sanctions for non-compliance through contract reviews and licensing With the curtailment in FY 2010 and the elimination of funding for involuntary hospitalizations other than fb88Care in FY 2011, contracts with hospitals are no longer needed. OAMHS is establishing agreements with the hospitals covering the key compliance issues. An agreement with fb88General Medical Center has been finalized. This agreement template is being used to finalize agreements with other hospitals that provide involuntary commitment. The agreement for St. Marys Hospital is awaiting signature. All other agreements are in process. Despite not having agreements in place, OAMHS has continued the process with hospitals that it has historically performed no objections have been received from the hospitals. The Office continues to perform reviews for involuntary hospitalizations with our Field Office Nurses. IV.31UR Nurses review all involuntary admissions funded by DHHS, take corrective action when they identify deficiencies and send notices of any violations to the licensing division and to the hospital OAMHS reviews emergency involuntary admissions at the following hospitals: fb88General Medical Center, Spring Harbor, St. Marys, Mid-Coast Hospital, Southern fb88 Medical Center, PenBay Medical Center, fb88 Medical Center/P6 and Acadia. See Standard IV.33 below regarding corrective actions. IV.32Licensing reviews of hospitals include an evaluation of compliance with patient rights and require a plan of correction to address any deficiencies. 2nd Quarter FY12: No Rights of Recipients violations. IV.3390% of the time corrective action was taken when blue papers were not completed in accordance with terms 90% of the time corrective action was taken when 24 hour certifications were not completed in accordance with terms 90% of the time corrective action was taken when patient rights were not maintainedStandards met for FY08, FY09, FY10 and FY11; Standards met for the 1st quarter of FY12. See attached Performance and Quality Improvement Standards: January 2012, Standards 17-2a, 17-3a and 17-4a and Community Hospital Utilization Review Class Members 1st Quarter of Fiscal Year 2012.IV.34QM system documents that if hospitals have fallen below the performance standard for any of the following, OAMHS made the information public through CSNs, addressed in contract reviews with hospitals and CSS providers, and took appropriate corrective action to enforce responsibilities obtaining ISPs (90%) creating treatment and discharge plan consistent with ISPs (90%) involving CIWs in treatment and discharge planning (90%)The report displaying data by hospital for community hospitals accepting emergency involuntary clients is shared quarterly by posting reports on the CSN section of the Offices website. See attached report Community Hospital Utilization Review Performance Standard 18-1, 2, 3 by Hospital: Class Members 1st Quarter of Fiscal Year 2012. IV.35No more than 20-25% of face-to-face crisis contacts result in hospitalization must be met for 3 out of 4 quarters In FY10, standard met for the 1st quarter: slightly above for the 2nd (25.7%), 3rd (25.7%) and 4th (26.1%) quarters. In FY11, standard met for the 1st quarter, with the 2nd (25.6%), 3rd (26.2%) and 4th (26.4%) quarters results being slightly above the standard. In FY12, standard met for the first quarter at 25.5%. Beginning with the 1st quarter of FY09, the hospitalization rate has generally run between 1 to 3 percentage points higher than the standard. See attached Performance and Quality Improvement Standards: January 2012, Standard 19-1 and Adult Mental Health Quarterly Crisis Report First Quarter, State Fiscal Year 2012 Summary Report. IV.3690% of crisis phone calls requiring face-to-face assessments are responded to within an average of 30 minutes from the end of the phone call must be met for 3 out of 4 quarters Starting with July 2008 reporting from providers, OAMHS collects data on the total number of minutes for the response time (calculated from the determination of need for face to face contact or when the individual is ready and able to be seen to when the individual is actually seen) and figures an average. Average statewide for the 1st quarter of FY12 was 28.3 minutes, meeting the standard. See attached Adult Mental Health Quarterly Crisis Report First Quarter, State Fiscal Year 2012 Summary Report. IV.3790% of all face-to-face assessments result in resolution for the consumer within 8 hours of initiation of the face-to-face assessment must be met for 3 out of 4 quarters Standard has been met since the 2nd quarter of FY08. See attached Adult Mental Health Quarterly Crisis Report First Quarter, State Fiscal Year 2012 Summary Report. IV.3890% of all face-to-face contacts in which the client has a CI worker, the worker is notified of the crisis must be met for 3 out of 4 quartersStandard has been met since the 1st quarter of FY08. See attached Performance and Quality Improvement Standards: January 2012, Standard 19-4 and Adult Mental Health Quarterly Crisis Report First Quarter, State Fiscal Year 2012 Summary Report. IV.39Compliance Standard deleted 1/19/2011. IV.40Department has implemented the components of the CD plan related to vocational servicesAs of quarter 3 FY10, the Department has implemented all components of the CD Plan related to Vocational Services. IV.41QM system shows that the Department conducts further review and takes appropriate corrective action if PS 26.3 data shows that the number of consumers under age 62 and employed in supportive or competitive employment falls below 10%. (Amended language 1/19/11) 2011 Adult Health and Well-Being Survey: 13.8% of consumers in supported and competitive employment (full or part time). The 2011 Adult Health and Well-being Survey is expected to be complete and submitted with the next quarterly report. IV.425% or fewer class members have unmet needs for mental health treatment services must be met for 3 out of 4 quarters and See attached Performance and Quality Improvement Standards: January 2012, Standard 21-1 IV.43EITHER quarterly unmet mental health treatment needs for one year for qualified non-class members do not exceed by 15 percentage points those of class members OR if exceeded for one or more quarters, OAMHS produces documentation sufficient to explain cause and to show that cause is not related to class status Unmet mental health treatment need data for the past year (FY10 Q4, FY11 Qs 1, 2 and 3) shows that unmet mental health treatment needs for non-class members did not exceed by 15 percentage points those of class members. Q4: class members 17.09%, non-class members 16.09% Q1: class members 16.1%, non-class members 17.81% Q2: class members 15.37%, non-class members 18.85% Q3: class members 13.93%, non-class members 18.01% IV.44QM documentation shows that the Department conducts further review and takes appropriate corrective action if results from the DIG survey fall below the levels identified in Standard # 22-1 (the domain average of positive responses to the statements in the Perception of Access Domain is at or above 85%) (Amended language 1/19/11) and2011 Adult Health and Well-Being Survey: 77% domain average of positive responses. The 2011 Adult Health and Well-being Survey is expected to be complete and submitted with the next quarterly report. IV.45Meet RPC discharge standards (below); if not met, document that failure to meet is not due to lack of mental health treatment services in the community 70% RPC clients who remained ready for discharge were transitioned out within 7 days of determination 80% within 30 days 90% within 45 days (with certain exceptions by agreement of parties and court master)Standard met since the beginning of FY08 See attached Performance and Quality Improvement Standards: January 2012, Standards 21-2, 21-3 and 21-4 IV.46OAMHS lists in quarterly reports the programs sponsored that are designed to improve quality of life and community inclusion, including support of peer centers, social clubs, community connections training, wellness programs and leadership and advocacy training programs list must cover prescribed topics and audiences that fit parameters of 105. See attached Performance and Quality Improvement Standards: January 2012, Standard 30 IV.4710% or fewer class members have ISP-identified unmet needs for transportation to access mental health services must be met for 3 out of 4 quarters Standard met for all quarters of FY08, FY09, FY10 and FY11. Standard met for the 1st quarter FY12 See attached Performance and Quality Improvement Standards: January 2012, Standard 28 IV.48Provide documentation in quarterly reports of funding, developing, recruiting, and supporting an array of family support services that include specific services listed on page 16 of the Compliance Plan See attached Performance and Quality Improvement Standards: January 2012, Standard 23-1 and 23-2 IV.49Certify that all contracts with providers include a requirement to refer family members to family support services, and produce documentation that contract reviews include evaluation of compliance with this requirement.100% of contracts include this requirement. Annual contract reviews completed in the 3rd quarter of FY11 in all 3 regions addressed this standard with documentation contained in contract files maintained by the regional office. Contract reviews will occur in all three regions in the 3rd quarter of FY12.IV.50Lists in quarterly reports the number and types of mental health informational workshops, forums and presentations geared to general public that are designed to reduce myths/stigma and foster community integration (cover prescribed list and fit audience parameters) See attached Performance and Quality Improvement Standards: January 2012, Standard 34.1 and attached Public Education Report October-December 2011.      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