ࡱ> m ~bjbj F;j;j6 6 8La\C%L   ===$$$$$$$&)t$"==""$  4$###"F  $#"$### yah#$%0C%#**#*#,="_#w===$$"===C%""""*=========6 Y : 2024 ANNUAL REPORT OF CREDIT AND COLLECTION ACTIVITIES (for Electric and Natural Gas Utilities) [PLEASE LIST YOUR UTILITY NAME AND ADDRESS HERE] Reporting Requirements. Chapter 815, Consumer Protection Standards for Electric and Gas Transmission and Distribution Utilities, Section15 requires every utility to submit credit and collection information annually to the fb88 Public Utilities Commission. The information provided will be used to track and evaluate the effectiveness of residential and non-residential credit and collection programs. Please submit your completed form electronically by Tuesday, February 18, 2025 to the PUCs online Case Management System. (As 2-15-25 is a Saturday and Monday, 2-17-25 is a holiday.) Prepared by: _____________________________________ Telephone: __________________ E-mail: __________________________________________ 1. Please enter the annual average number of: Residential accounts: __________________________ Non-residential accounts: __________________________ Note: To obtain the annual average, add the month-end totals and divide by 12. If a different method is used, please explain your method. 2. Please indicate your billing period (circle one): Monthly Quarterly 3. Please enter the average residential customer bill per billing period (divide the total residential revenues receivable by the number of bills sent out): January$February$March$April$May$June$July$August$September$October$November$December$YEARLY AVERAGE$ Note: To calculate the yearly average, divide the total residential revenue for the year by the total number of residential bills sent out. 4. Please enter the number of residential accounts with overdue amounts for months when bills were issued (an overdue amount is the amount you billed customers that was not paid in full by the due date of the bill or by a date otherwise agreed upon): JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberYEARLY AVERAGE5. Please enter the average dollar amount of residential overdue amounts for months when bills were issued: January$February$March$April$May$June$July$August$September$October$November$December$YEARLY AVERAGE$ 6. Please enter the number of disconnection notices issued: ResidentialNon-residentialJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberTOTAL 7. Please enter the number of actual disconnections each month for any reason other than at the customers request: ResidentialNon-residentialJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberTOTAL 8. Please enter the number of reconnections each month following disconnection for nonpayment and other reasons (do not include requests for service by new customers): ResidentialNon-residentialJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberTOTAL 9. Please enter the total number of payment arrangements negotiated by type: ResidentialNon-residentialRegular: Prior Unpaid Debt :Deposit :Special: TOTAL 10. Please enter the number of deposits requested and received, and the average dollar amount of the deposits: ResidentialNon-residentialDeposits requested:Average amount of deposits requested:$$Deposits received:Average amount of deposits received:$$ 11. Please enter the number of residential applications for service denied according to Section6(A)(1) of Chapter 815: ________________________ 12. Please enter the number of residential applications for service for which you demanded a deposit or payment arrangement according to Section 6: At the time of request for service: ____________________ After the request for service, but within 60 days: ____________________ 13. Please enter your total annual revenue from: Residential accounts: ____________________ Non-residential accounts: ____________________ 14A. Please enter the amount actually written off this year from: Residential accounts: ____________________ Non-residential accounts: ____________________ Please indicate the method used to determine these write-off figures (circle one): Actual write-offs Accrual 14B. Please enter the amount recovered this year from previously written-off amounts: Residential accounts: ____________________ Non-residential accounts: ____________________ Please indicate the method used to determine these write-off figures (circle one): Actual write-offs Accrual 15A. Please enter the number of cases and dollar amount of residential unpaid debt pursued through the court system or means other than disconnection, and the costs of collection by each method: Number of CasesAmount of Unpaid Debt CollectedCost of CollectionCourt System:$$Collection Agency:$$Other means (specify): $$TOTAL$$ 15B. Please list the accounts included in the above figures where you could have (according to Section 6) but did not transfer the prior debt to a current account: Customer NameAccount NumberAmount of DebtReason Why Not Transferred$$$$ 16. Please enter the total number of disputes received during the year for: Residential accounts: __________________________ Non-residential accounts: __________________________     2024 Credit and Collection Report Electric/Gas Utilities Page  PAGE 6 of  NUMPAGES 6 fb88 Public Utilities Commission Consumer Assistance Division Page  PAGE 1 of  NUMPAGES 6 78<U`abcd|  $ % . / 6 = P _ c k l ŸūҤҞҕҞ҄||ukhThT5\ hThThU[5>*\h8@5>*\h8@6]^Jh9S6]^J h9S^J h8@>*^Jhch8@56\^Jhchc56\^Jhch[)56\^J h8@^J h8@5 h9S5^J h8@5^J h8@\ hT\ h)\ hf<\(7`abc. / ; < = q r s  $$$a$ !$a$$a$l v w y } ~ ; < = q r s ~  Ƹx h8@5\h8@ hp^J h8@^J hU[^JhTh8@6]hTh8@56>*\]hT56>*\]hThT56>*\]h55>*\hT5>*\hU[5>*\h8@5>*\ hT>* hTh(7 hThT hTh N. ~  $$$<<$If^a$ $$<<$If$$ $$h^h` 4h^h` 80^8`0 $ $h`h     h8@6]h8@ h8@\ h8@^Jh8@5\^JY }i$$$<<$If^a$ $$<<$Ifukd$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukd$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukd<$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukd$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukdx$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukd$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukd$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$IfukdR$$IfTs40   064 saf4T vb$$$<<$If^a$$<<$5$7$8$9DH$Ifukd$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukd$$IfTs40   064 saf4T }i$$$<<$If^a$ $$<<$Ifukd,$$IfTs40   064 saf4T  zf$$$<<$If^a$$$$<<$Ifa$ukd$$IfTs40   064 saf4T   upcO$$$(<$If^a$ $$(<$If$$ $$h^h` !ukdh$$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$Ifukd$$IfTs40   064 saf4Tvb$$$(<$If^a$$(<$5$7$8$9DH$Ifukd$$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$IfukdB $$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$Ifukd $$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$Ifukd~ $$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$Ifukd $$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$Ifukd $$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$IfukdX $$IfTs40   064 saf4Tvb$$$(<$If^a$$(<$5$7$8$9DH$Ifukd $$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$Ifukd $$IfTs40   064 saf4T}i$$$(<$If^a$ $$(<$Ifukd2$$IfTs40   064 saf4T}l$(<$If^a$ $(<$Ifa$ukd$$IfTs40   064 saf4T}xgS$$$<<$If^a$$$ a<<$If$$ $$h^h`ukdn$$IfTs40   064 saf4T}i$$$<<$If^a$ $$<<$Ifukd $$IfTs40 =  064 saf4T MNO[kltuvw h8@>* h8@\ h8@^Jh8@5\^J[}i$$$<<$If^a$ $$<<$Ifukd$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$IfukdH$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$Ifukd$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$Ifukd$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$Ifukd"$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$Ifukd$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$Ifukd^$$IfTs40 =  064 saf4Tvb$$$<<$If^a$$<<$5$7$8$9DH$Ifukd$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$Ifukd$$IfTs40 =  064 saf4T}i$$$<<$If^a$ $$<<$Ifukd8$$IfTs40 =  064 saf4T zf$$$<<$If^a$$$$<<$Ifa$ukd$$IfTs40 =  064 saf4TMNO[kzqee $$$$Ifa$ $$$If $$ !$$ukdt$$IfTs40 =  064 saf4TkltuvwjZZ$$$<<$Ifa$ $$<<$Ifkd$$IfTs4F =]   06    4 saf4TvwwjZZ$$$<<$Ifa$ $$<<$Ifkd$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$IfkdB$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkd$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkdr$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkd $$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkd$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkd:$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkd$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkdj$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkd$$IfTs4F =]   06    4 saf4TwjZZ$$$<<$Ifa$ $$<<$Ifkd$$IfTs4F =]   06    4 saf4Tdefrh8@h8@5\^J h8@^J^wgWW$$$<<$Ifa$$$$<<$Ifa$kd2$$IfTs4F =]   06    4 saf4Tdefrwqdd[OO $$$$Ifa$ $$$If $$h^h` !kd$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkdb $$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd $$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd!$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd*"$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd"$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$IfkdZ#$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd#$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd$$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd"%$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd%$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$IfkdR&$$IfTs4F =]   06    4 saf4TwjZZ$$$(<$Ifa$ $$(<$Ifkd&$$IfTs4F =]   06    4 saf4TwgWW$$$(<$Ifa$$$$(<$Ifa$kd'$$IfTs4F =]   06    4 saf4Twuuh_VJJ $$$$Ifa$ $$$If $$ ! 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