ࡱ> rtq rbjbj .fL%hh8:t"999p:r:r:r:r:r:r:$e<?::99:***X99p:*p:**6:9yl7"\::0:7?<?D:?:D*::*:?h q: (Your Library Name) Sample Survey 4: Patron Survey In an effort to better serve our customers, the NAME OF LIBRARY is conducting a user survey to evaluate how we may improve upon the librarys various services. Please take a few minutes to share your thoughts and opinions about the services that the NAME OF LIBRARY provides. The survey is anonymous. The data that we collect is for planning and for informational purposes. Some comments may be used in the librarys public relations materials. Thank you for your time! 1. When do you visit the NAME OF LIBRARY? ( During week day hours between 9:00 a.m. and 1:00 p.m. ( During week day hours between 1:00 p.m. and 5:00 p.m. ( During week day hours between 5:00 p.m. and 8:00 p.m. ( Fridays ( Saturdays 2. How often do you visit the library? ( Daily ( Weekly ( Monthly ( Rarely 3. Please describe what you enjoy most about NAME OF LIBRARY. 4. Please select your primary reasons for visiting NAME OF LIBRARY (select all that apply). ( Check out print materials ( Use electronic databases (MARVEL!) Check out audiobooks ( Use the downloadable books Check out DVDs and /or videos ( Use the librarys WIFI Use library computers ( Attend library programs for children Attend a book group ( Attend programs for adults Use the library study rooms or public spaces ( Other_____________________________ 5. When using the librarys collections, what are your primary interests? (select all that apply) ( Large print ( Academic/scholarly resources ( Childrens fiction ( Christian fiction ( Graphic novels ( Childrens picture books ( Fiction ( Nonfiction ( Bestsellers ( Business ( DVDs & Videos ( Childrens easy readers ( Audiobooks ( Downloadable books ( Playaways ( Self-Help books ( Genealogy & local history ( Teen materials Other (please specify)______________________________________ 6. When using library materials, attending library programs and/or using library computers, what are your primary purposes? (select all that apply) ( Educational purposes: childrens school projects or continuing education Recreational: reading for pleasure or attending programs Business purposes: information that supports career Social networking via the Internet Library space as a meeting place for business or social purposes Not applicable Other (please specify)_______________________________________ 7. How do you utilize the librarys computers? (select all that apply) ( Internet: searching for general information Internet: job searching Internet: e-mail, chat, or blogs Internet: social networking (examples: MySpace, Facebook, Twitter) Internet: personal finance (banking, online bill paying, taxes) Word processing: typing documents and/or resumes Other Office applications: Excel, Publisher, Powerpoint Library databases Researching for educational purposes Not applicable Other (please specify)________________________________________ 8. When using the NAME OF LIBRARY, how successful are you in searching for and locating library materials on your own? How successful are you in gaining assistance from library staff? (select all that apply) ( I find materials with ease, with little or no assistance I manage to find materials, but have difficulties I am not successful in finding materials The library staff is friendly and easy to approach The library staff is knowledgeable The library staff assistance is adequate The library staff is not helpful Not applicable Please explain positive or negative experiences. 9. How would you rate the following NAME OF LIBRARY services and facility? (select all that apply) ServiceExcellentGoodFairPoorNot ApplicableSelection of books (children)Selection of books (teen)Selection of books (adult)Selection of DVDs and videos (children)Selection of DVDs and videos (teen)Selection of DVDs and videos (adult)Selection of audiobooks (children)Selection of audiobooks (teen)Selection of audiobooks (adult)Selection of electronic databases/MARVEL!Accessibility of public computersStaff knowledge and assistanceRange of childrens programsRange of teen programsRange of adult programsLibrary websiteLibrary catalog to search for materialsCheckout systemReference serviceMeeting RoomSignageInterlibrary loan processCleanliness of the facility in generalCleanliness of bathroomsParking 10. What suggestions for improvement do you have for NAME OF LIBRARY? (select all that a apply) More computers More programs for children More programs for teens More programs for adults More parking Improve book collection Improve DVD and video collection Improve music CD collection Improve audiobook collection Improve digital collection More library services available online Longer hours/more days of operation Off-site material return More meeting room space Expanded childrens department Expanded teen department Other (please specify) ___________________________________________ 11. For statistical purposes, please complete the following demographic data. Sex: ( Male ( Female Age: ( 0-12 ( 13-17 ( 18-21 ( 22-29 ( 30-45 ( 46-55 ( 56-65 ( 65+ Thank you for taking the time to complete this survey and for helping us to serve you better!     PAGE  PAGE 1 %A B    M N W X b c n o  @ A ~  - . x y  89STij}~ !78IJ]^{|lm &'hYh3hhT4d jhechechhRhec5CJ$\T34   H y z f  K N D & F hgdv & F $a$&IVnE}&X! & F !01ghijklmnop$If$If & F +,KLlm=>cd !>?TU=>K  '(34?@KLrs4LMOPRSUVXhSjhSUhec56\] jhec hecCJhechec5CJ\R&'()*+E??????$Ifkd$$Iflֈl$08T<064 la+,FGHIJKE??????$Ifkd$$Iflֈl$08T<064 laKLghijklE??????$Ifkd$$Iflֈl$08T<064 lalmE??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkd$$Iflֈl$08T<064 la89:;<=E??????$Ifkd{$$Iflֈl$08T<064 la=>??????$$$lֈ$08<064 lacdE??????$IfkdU$$Iflֈl$08T<064 laE??????$IfkdB $$Iflֈl$08T<064 laE??????$Ifkd/ $$Iflֈl$08T<064 laE??????$Ifkd $$Iflֈl$08T<064 la E??????$Ifkd $$Iflֈl$08T<064 la !9:;<=>E??????$Ifkd $$Iflֈl$08T<064 la>?OPQRSTE??????$Ifkd $$Iflֈl$08T<064 laTU}~E??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkd$$Iflֈl$08T<064 laE??????$Ifkdq$$Iflֈl$08T<064 laE??????$Ifkd^$$Iflֈl$08T<064 la89:;<=E??????$IfkdK$$Iflֈl$08T<064 la=>??????$8$$lֈ$08<064 laKLMECCC>>> & F kd%$$Iflֈl$08T<064 la7Xt(G`$0<H{h^h,^, & F 456789:;<=>?@ABCDEFGHIJKLNOQ$a$QRTUWXabcnopqrh]h&`#$ XY_`acdjklmnpqrhShv0JmHnHuhec hec0Jjhec0JU,1h/ =!"#$% $$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4$$If!vh5055855T5<#v0#v#v8#v#vT#v<:V l065055855T5<4^ 666666666vvvvvvvvv666666>6666666666666666666666666666666666666666666666666hH6666666666666666666666666666666666666666666666666666666666666666662 0@P`p2( 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p8XV~_HmH nH sH tH @`@ NormalCJ_HaJmH sH tH D@D  Heading 1$$@&a$ 5CJ$\>@>  Heading 2$@& 5CJ\DA`D Default Paragraph FontVi@V 0 Table Normal :V 44 la (k ( 0No List 4 @4 Footer  !.)@.  Page NumberPK![Content_Types].xmlj0Eжr(΢Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi};~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK!Ptheme/theme/theme1.xmlYOo6w toc'vuر-MniP@I}úama[إ4:lЯGRX^6؊>$ !)O^rC$y@/yH*񄴽)޵߻UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSebORD۫qu gZo~ٺlAplxpT0+[}`jzAV2Fi@qv֬5\|ʜ̭NleXdsjcs7f W+Ն7`g ȘJj|h(KD- dXiJ؇(x$( :;˹! I_TS 1?E??ZBΪmU/?~xY'y5g&΋/ɋ>GMGeD3Vq%'#q$8K)fw9:ĵ x}rxwr:\TZaG*y8IjbRc|XŻǿI u3KGnD1NIBs RuK>V.EL+M2#'fi ~V vl{u8zH *:(W☕ ~JTe\O*tHGHY}KNP*ݾ˦TѼ9/#A7qZ$*c?qUnwN%Oi4 =3ڗP 1Pm \\9Mؓ2aD];Yt\[x]}Wr|]g- eW )6-rCSj id DЇAΜIqbJ#x꺃 6k#ASh&ʌt(Q%p%m&]caSl=X\P1Mh9MVdDAaVB[݈fJíP|8 քAV^f Hn- "d>znNJ ة>b&2vKyϼD:,AGm\nziÙ.uχYC6OMf3or$5NHT[XF64T,ќM0E)`#5XY`פ;%1U٥m;R>QD DcpU'&LE/pm%]8firS4d 7y\`JnίI R3U~7+׸#m qBiDi*L69mY&iHE=(K&N!V.KeLDĕ{D vEꦚdeNƟe(MN9ߜR6&3(a/DUz<{ˊYȳV)9Z[4^n5!J?Q3eBoCM m<.vpIYfZY_p[=al-Y}Nc͙ŋ4vfavl'SA8|*u{-ߟ0%M07%<ҍPK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-!Ptheme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK] rf $$$'Xr2!+Kl=c >T=KQr !"#$%&'()*+,-./01  '!!48@0(  B S  ?LLNNOOQRTUWXpsPV  LLNNOOQRTUWXps333333333% KLLNNOOQRTUWX`cms#+\hi@wjd Fx: :> @b|5^&*GOpӊLi#%~&4+s56n'xE;zE24gbabQop$f ^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L. ^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`OJPJQJ^Jo( dd^d`OJQJo(o 44^4`OJQJo(   ^ `OJQJo(   ^ `OJQJo(o ^`OJQJo( tt^t`OJQJo( DD^D`OJQJo(o ^`OJQJo(  \ ^ `\o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L. ^`o(.^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.> i#%i+s5jd GO\gba5^&'xE;#zE: bQo                                                                                          t        L>                            vIST4d~tvYecG3hRLN@ r@UnknownG* Times New Roman5Symbol3. * Arial?= * Courier New;WingdingsA BCambria Math"1hOfF#ܦS (S (!0dAA2QHX $PG2!xx(Your Library Name)Valerie Osborne ellen.woodD         Oh+'0  , L X d p|(Your Library Name)Valerie Osborne Normal.dotm ellen.wood8Microsoft Office Word@@0u@'Z~@2S՜.+,0 hp  Bangor Public Library( A (Your Library Name) Title  !"#$%&'()*+,-./012356789:;<=>?@BCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`bcdefghjklmnopsRoot Entry FuData 41TableA?WordDocument.fSummaryInformation(aDocumentSummaryInformation8iCompObjy  F'Microsoft Office Word 97-2003 Document MSWordDocWord.Document.89q