ࡱ> k bjbjȬ F9΢,j΢,jll8KD$r#:!!!#######X%(#!!!!!#4,#!!!!F#!!#!!!n)qEg!#B#0r#!((!(!<!!!!!!!!## !!!r#!!!!(!!!!!!!!!lY :  AARON M. FREY Attorney General   WHAT IS THE ATTORNEY GENERALS CONSUMER INFORMATION & MEDIATION SERVICE? The Attorney Generals Consumer Information & Mediation Service is a free service to fb88 consumers who have a problem with a business. By offering this service, the Consumer Protection Division can monitor the types of problems consumers are having around the State. The Attorney Generals Office is then in a better position to protect fb88 consumers from unfair and deceptive business practices. WHAT IS COMPLAINT MEDIATION? Complaint mediation is a way to settle disputes where the two parties to the dispute work through a third person to solve their problem. It is a simple and informal process. The third person, or mediator, helps the disputing parties understand each others position and to reach a mutually acceptable agreement. Mediation is a proven method of quickly settling problems. HOW DOES OUR CONSUMER MEDIATION SERVICE WORK? Your complaint is reviewed to determine if it can be mediated. If it appears that it can be, we will notify all parties the complaint has been opened for mediation, and a copy of the complaint will be forwarded to the business. We ask both parties to keep this office updated on the status of the complaint. If the parties are unable to resolve the dispute, one of our mediators will be assigned to mediate the complaint. Our mediator tries to bring both parties closer to agreement in hopes the complaint will be resolved. Of course, to reach a satisfactory resolution, we need the voluntary participation of all parties. HOW DO I START THE MEDIATION PROCESS? To start the mediation process, complete our webform at  HYPERLINK "/ag/consumer/complaints/index.shtml" /ag/consumer/complaints/index.shtml making sure to fill out the form completely and clearly. Please include copies of all relevant documents such as sales receipts, disclosure statements, warranties, canceled checks, correspondence, etc. We do not return documents. Oftentimes problems are the result of simple mistakes or innocent misunderstandings. We urge you to first discuss your problem with all parties involved. If this attempt at resolution fails, then its time to try mediation. HOW LONG DOES IT TAKE? Keep in mind, cases are assigned on a first-come, first-served basis so please be patient! The mediators are very faithful and hardworking, but some complaints might prove to be very difficult and take additional time. NEW INFORMATION, SETTLEMENT, ETC. If you receive any additional information after sending in your complaint that we should know about, please send it to us electronically by replying to an email sent by this office or in writing. Likewise, should you resolve the complaint on your own, please let us know so that we can close our file. WHAT COMPLAINTS ARE NOT MEDIATED? We do not mediate disputes between private parties (i.e., where neither party is a business), business versus business disputes, disputes outside of our jurisdiction (e.g., where another agency is responsible such as the Public Utilities Commission, Department of Financial Institutions), disputes in which the consumer would be best served by contacting a private attorney or disputes where suit has already been filed by one of the parties. WHAT IF MAINE LAW IS VIOLATED? This office cannot possibly prosecute all violations of fb88 law. As a matter of policy, we must confine our activities to those cases where large numbers of consumers are being harmed by fraudulent or deceptive practices. If the complaint is one of several similar complaints against a company and fb88 law is being violated, we may decide to file suit against the company. In that situation, your complaint will be part of the States case against the company. If we sue, we will not be acting as either parties private attorney but instead will be acting on behalf of all fb88 consumers. The relief we ask that court to grant, however, may include a request the consumer get her or his money back or the product purchased be replaced or repaired. DOES MEDIATION WORK? We cannot guarantee mediation will work or that either party will receive everything she or he wants. But we do believe mediation often works and works well. If our mediation efforts do not work, we will advise the parties on what other options they might have. WHAT IF MEDIATION DOESNT WORK? If our attempts at mediating the complaint have been unsuccessful and there is nothing more we can do, there are still several things the parties can do. For example, they could try negotiating through an industry trade association to solve the complaint or sue the business in Small Claims Court (where you dont need a lawyer and when your claim is $6,000 or less) or hire a private attorney. fb88 law often allows consumers to recover their lawyers fees if successful in proving that a business violated consumer laws. TO SUBMITT A COMPLAINT, REQUEST MEDIATION OR FOR MORE INFORMATION Please submit your complaint or question Through our webform as we have gone paperless. We will respond. Please know we cannot give legal advice or interpret statute:  HYPERLINK "/ag/consumer/complaints/index.shtml" /ag/consumer/complaints/index.shtml  HYPERLINK "http://www.maine.gov/ag" www.maine.gov/ag Complaint Line: 1-800-436-2131 (In fb88 Only) or (207) 626-8849  Hours: Monday through Thursday 9:00 a.m. 12:00 p.m. The Office of the Attorney General does not discriminate in the delivery of its programs and services or in its employment practices on the basis of race, color, religion, gender, sexual orientation, national origin, ancestry, age, physical or mental disability, or marital status. Updated 12/2/2024   "#$%&'pq 5 6 9   ! 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