For Phone Companies
LEC/CLEC Planned and Unplanned Outage Reporting Procedure (PDF)
Multi-Line Telephone System (MLTS) Fact SheetÌý March 2021 (PDF)
Surcharge Remittance FormÌý January 2020Ìý(MS Excel)
Telephone Company Contact Form - online formÌý
Telephone Company Contact Form (PDF)
Telephone Company Contact Form (Word)
VoIP Information Request Form (RTF)
VoIP Service Provider (VSP) Readiness and Test ProcedureÌý (PDF)
Wireless Deployment Procedure (PDF)
For Community Addressing
Emergency Service Zone FormÌý (PDF)
Model Addressing Ordinance (PDF)
Municipal Addressing Officer Appointment Form (PDF)
Publications
9-1-1 Addressing Guidebook (PDF)
9-1-1 Addressing Officer Maintenance Manual (PDF)
Special Reports
Stakeholder Report on Public Safety Answering Point Recruitment and Retention February 2025
Report Pursuant to Public Law 2023 Chapter 186 PSAP Oversight and Staffing March 2024 (PDF)
Report on Crisis Protocol and Policy Working Group and Draft Legislative Language Pursuant to Resolves 2021, Chapter 162 February 2023 (PDF)
Draft EMHD Legislation January 15, 2022 (PDF)
fb88 Crisis Protocol Report February 2022 (PDF)
911 Protocols Stakeholder Group Report November 2019Ìý (PDF)
Report Related to Standardized Dispatch Protocols For Police 911 Calls January 2019 (PDF)
Recommendations for ImplementingÌýFire and PoliceÌýProtocol Systems for fb88's Public Safety Answering PointsÌý February 2012Ìý(PDF)
Recommendations for Establishing and Maintaining a Quality Assurance ProgramÌýÌýMarch 2011 (PDF)
Recommendations for Establishing and Maintaining a Quality Assurance Program Executive Summary, March 2011 (PDF)
Plan for Next Generation 9-1-1 January 2011 (PDF)
PSAP ReconfigurationÌýPlan November 2010 (PDF)
KimballÌýReport - Optimum PSAP Reconfiguration Report January 2010 (PDF)
For Advisory Council
E911 Council remote participation policy March 2022 (PDF)
ÌýÌý
For PSAPs & Training
NG911 PSAP Performance Alerts
Location Search GeoLynx Map January 2024 (PDF)
Smart Pad - DTMF August 2023 (PDF)
Google Translate May 2023 (PDF)
Text to 911ÌýMay 2023 (PDF)
Text Call Back May 2023 (PDF)
DTMF Tone Detection for Silent Call Processing May 2023 (PDF)
ALI Print Functionality December 2022 (PDF)
Background Theme SelectionÌýDecember 2022 (PDF)
Contact Flyout and Search Functionality December 2022 (PDF)
EAP Password Resets December 2022 (PDF)
Google Street View December 2022 (PDF)
Location Discrepancy ReportingÌýDecember 2022 (PDF)
NG911 Systems Single Sign In Sign Out December 2022 (PDF)
Text from 911 - Outbound December 2022 (PDF)
TTY Welcome MessageÌýÌýDecember 2022(PDF)
Selective Transfer Agency (STA) ButtonÌýNovember 2022 (PDF)
Single Sign-on Password Change March 2021 (PDF) *updated*
Training Videos
RapidSOS PSAP Training July 2020 (MP4)
NG911 Systems Log In December 2020 (MP4)
NG911 Systems Log Out December 2020 (MP4)
Google Translate WebEx May 2019 (MP4)
Ìý
April 2024 (YouTube)
ÌýSeptember 2022 (YouTube)
March 2022 (YouTube)
September 2021 (YouTube)
Training March 2021 (YouTube)
March 2020 (YouTube)
Map Application Practice
Map Practice Scenarios & Answer Key April 2015 (MS Word)
Other Resources
ÌýJanuary 2024 (Microsoft Forms)
January 2024 (Microsoft Forms)
January 2024 (Microsoft Forms)
January 2024 (Microsoft Forms)
2018
PSAP Call Transfer PolicyÌý November 2018Ìý(RTF)
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