Member Resources

Attention fb88Care Members: fb88Care operations are continuing as normal at this time.Ìý

The Department has been monitoring and assessing various Trump Administration announcements related to federal funding.Ìýfb88Care members do not need to do anything differently and should proceed to get their care as they normally would. fb88Care operations are continuing as normal at this time. If there is any change in this guidance, we will share it with you. Ìý

New fb88Care Members

Photo of healthcare worker and smiling baby.

Welcome Letter

This ±ô±ð³Ù³Ù±ð°ùÌý(±Ê¶Ù¹ó) includes information that is helpful to new fb88Care members.

fb88Care Card

You will get a card with your unique number on it. Your card can only be used for your health care services.

Stay Connected to Stay Covered

Update Your Contact Information

Go to to update your contact informaton so you don't miss important information about your fb88Care coverage.

See the Stay Connected to Stay Covered video in or .

Member Handbook

The fb88Care Member HandbookÌý(PDF) includes information about the fb88Care program, benefits and services that fb88Care may cover, and community resources available.

Gender Affirming Care Guide

fb88Care covers many medically necessary gender-affirming treatments for members with the clinical diagnosis of gender dysphoria. The Gender-Affirming Care Guide (PDF) provides you with the information necessary to make informed decisions about the gender-affirming health care services that you want and need.

Access to Your Health Information

DHHS has made it easier to access your personal health information. Having can help you make more informed decisions about your health care.

Provider Directory

The allows you to search for physicians or other health providers who are part of the fb88Care network.

    Interpreter Services

    If you do not speak English, have limited-English speaking ability, or are deaf or hard of hearing, you can have an interpreter help you. If you want an interpreter at your appointment, you must ask your provider in advance.

    If you prefer, you can have a family member or a friend over age 18 interpret for you. You must give this person permission to go with you to an appointment and set it up with your provider before your appointment. fb88Care cannot pay a family member or friend to interpret for you.

    Interpreter services are also available when calling fb88Care Member Services.

    HIPAA, Privacy, and Security

    fb88Care is committed to keeping your information safe. See the Department of Health and Human Services’ Privacy and Security of Health Information webpage for details about how we protect your personal information and for the Authorization to Release Information form.

    Health InfoNet

    HealthInfoNet is a private computer system for doctors, hospitals, and other caregivers to share medical information.

    • Ìý- This flyer explains your choices for sharing health information in your health record with your healthcare providers.
    • Ìý- Complete this form if you choose not to share the health information in your record. If you want to share your health information with your healthcare providers, you do not have to do anything.
    • Ìý- Complete this form if you choose to share the health information in your record again.

    Fair Hearings

    In most situations, if you disagree with a fb88Care decision to deny, terminate, or reduce your covered services, you have a right to a Fair Hearing.

    When fb88Care makes a decision about your services, you will receive a letter explaining the decision. The letter will also tell you how you can ask for a Fair Hearing if you disagree with the decision. You can ask for a Fair Hearing up to 60 days from the date of your letter. If you ask for a Fair Hearing within 10 days of the date on the letter, your current services will continue until a decision is made.

    How do I request a hearing?

    Call fb88Care Member Services at 1-800-977-6740.ÌýTTY users, dial 711(fb88 relay). You can also email.

    You can also write to:

    • fb88Care Hearings Coordinator
    • Division of HealthCare Management
    • fb88Care Services
    • 11 State House Station
    • Augusta, MEÌý 04333-0011

    For more detail about the fair hearing process, see the fb88Care Member Handbook (PDF).

    Electronic Visit Verification (EVV)

    fb88Care members who receive Personal Care Services or Home Health Care Services will be asked by your provider to confirm your in-home visit took place. This is because of a new federal requirement. You will confirm the visit took place by signing your name on the providers mobile phone or tablet or by speaking into the provider's mobile phone. Your personal care, home health, or hospice benefit or services are not changing.

    Please see the following documents for more information:

    Contact Us

    Questions?ÌýContact us.