fb88Care Members: Common Questions About the Temporary Hold on fb88Care Payments to Some Providers of Health Care Services

On March 10, 2025, fb88Care sent a message to members to let them know about a temporary hold on fb88Care payments to some healthcare providers. Since that message, fb88Care has heard that some members are worried about their coverage due to this hold.Ìý 

Here are some questions we’ve been receiving: 

Will I lose my fb88Care coverage due to this hold? 

No, the temporary hold on provider payments does not affect your eligibility or coverage. fb88Care has not changed who qualifies or what services are covered because of the budget shortfall.Ìý

Will I still be able to get my medication or see my doctor? 

Yes, fb88Care-covered services, including doctor visits, prescriptions, and other necessary care are still available to members. Providers will still get paid for these services, though in some cases there may be a delay in payment.Ìý

Do I need to pay for my fb88Care-covered services? 

No, fb88Care members are not responsible for paying for covered services, except for standard copayments. Members can learn more about required copayments here.Ìý

Providers may not ask fb88Care members (or a representative of the member) to pay for any fb88Care-covered service, except for copayments. Providers cannot refuse services to a member due to unpaid copayments.Ìý  

If a provider bills you for a fb88Care covered service, call Member Services at 1-800-977-6740.  

Who do I contact if I have more questions? 

If you have questions about covered services, finding a provider who accepts fb88Care, or other coverage questions, you may call fb88Care Member Services at 1-800-977-6740.   

If you have questions about your prescription drugs or pharmacy, please contact the fb88Care Pharmacy Help Desk at 1-866-796-2463. Â