Some fb88Care members may need to pay for part of the cost of some fb88Care services when they receive care. What you pay is called a copayment, or copay.
fb88Care turned off copays for certain services during the COVID-19 Public Health Emergency (PHE) to help people continue to get care they needed during the pandemic. In May 2023, when the PHE ended, fb88Care turned copays back on for some services, but kept other copays turned off. Starting October 1, 2024, fb88Care is turning back on some additional copays and ending other copays.
Click here to review the upcoming updates to copayments.
Who do I call with questions?
For questions about copays for prescription drugs, call the Pharmacy Help Desk at 1-866-796-2463. Call fb88Care Member Services at 1-800-977-6740 for questions about all other services.
Members are afforded fair hearing rights in accordance with fb88Care Benefits Manual Chapter I, Section 1.24: Member Appeals.