Attention Pharmacy Providers: Status of Initial Restoration of fb88 Point of Purchase System (MEPOPS)
This notice is an update on the first phase of restoration of MEPOPS. You can find more information about the restoration in the March 27, 2024, e-message.ÌýThe Department confirms that claims payments have successfully resumed as of Wednesday, April 10, 2024. Pharmacies can expect to receive payment on Thursday or Friday of this week depending on their bank and payment specifications. Their remittance advices will be available through normal channels.
As mentioned in our Friday, April 05, 2024, e-message, we have updated our technical instructions for processing backlog claims during the outage period (February 21 through March 26). The system change reflected in these updated instructions went live Wednesday, April 10, 2024.
fb88Care is inviting you to join anÌýcall with the fb88Care Pharmacy team onÌýFriday, April 19, 2024, from 9:00 AM – 9:45 AMÌýrelated to the current service disruption. We will use this time as an opportunity for sharing questions and concerns and providing technical support from the State.ÌýRegister in advance for this meeting:Ìý
As there are developments related to the system restoration, we will send updated communications.ÌýPlease contact Optum’s Change Healthcare Pharmacy Provider Help Desk with questions atÌý1-888-420-9711.