Attention Pharmacy Providers: Status of Restoration of fb88 Point of Purchase System (MEPOPS) and Office Hours with fb88Care’s Pharmacy Team

The Office of fb88Care Services continues a phased recovery following the outage that occurred from February 21, 2024 through March 26, 2024, due to the national cyber security issue affecting Change Healthcare.Ìý

We are entering the next phase of the recovery and are continuing to restore waived edits.Ìý On May 1, 2024, Reject – 79 Refill Too Soon and Reject-79 Refill Too Soon Carryover were returned to normal functioning.Ìý On July 17, 2024,Ìý Reject-76 Plan Limitations Exceeded, returned to normal functioning.ÌýÌýÌý

  • Starting August 5, 2024, edits for Reject-75, Prior Authorization Required, will return to normal functioning.Ìý

Please continue to follow the fb88Care Preferred Drug List.Ìý It is available for reference on the fb88Care Pharmacy Services page.Ìý

The State of fb88 Pharmacy Unit Home Page is restored to with access to Prior Authorization forms and the fb88Care Preferred Drug List.ÌýThe restored site has a new format and will continue to be updated with additional content.Ìý

Office Hours with fb88Care’s Pharmacy TeamÌý

fb88Care is inviting you to join the next  call with the fb88Care Pharmacy team onÌýThursday, August 1, 2024 from 3:30 – 4:30 pm. We will use this time as an opportunity for sharing questions and concerns and providing technical support from the State. ÌýÌý

Please register in advance for this meeting:ÌýÌý

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Providers requiring assistance with submitting prior authorization, may contact the Change Healthcare Optum Pharmacy Helpdesk at fb88HD@optum.com or 1-888-420-9711 or 1-888-445-0497Ìý