Attention Providers: Possible Delays in Prior Authorizations Due to Network Interruption

As communicated on February 23, 2024, Change Healthcare is experiencing a network interruption related to a cyber security issue. This is a national issue affecting health care systems and Medicaid members in many states, including fb88.Ìý

As a result of this disruption, providers may experience delays in the processing of certain prior authorizations submitted on or after February 21, 2023. fb88Care continues to prioritize urgent prior authorization requests.Ìý 

We strongly encourage providers to submit prior authorization requests through the , rather than by fax or mail.ÌýProviders will need to use their Trading Partner Account (TPA) to submit prior authorizations through the portal.Ìý 

For questions, please contact Provider Services at 1-866-690-5585.Ìý